Synergy MLA Silver
Enhanced Support offerings to meet the demanding needs of our customers
Aviat is committed to preventing and minimizing your network downtime, and if it does become impacted, is focused on getting your network back on line quickly with minimal consequences to you or your end users. Our world class support capabilities can bring to bear the right resources to focus on resolving your business critical operational issues.
Our Synergy MLA Silver addresses a broad range of operational and performance related issues to improve the overall operational efficiency of this network.
Our customers will experience a high level of commitment to meet operational targets for technical response, repair and return turnaround, and supporting services. In addition, Synergy MLA Silver introduces options for proactive maintenance services offerings that help them address potential network issues before they happen.
Please contact your Aviat representative for more information on the Synergy MLA Silver program.
- Introduces proactive support options that monitor and diagnose potential network bottlenecks before they occur.
- Builds on our world class maintenance and support capabilities already in place.
- Provides customers a more interactive support experience by not only offering remote access but bringing our highly skilled support experts right to their locations.
- Continues to bring a cost effective, proven capability to bear on our customer’s operational and performance requirements.
Synergy MLA Silver services include:
- Factory repair and return for all equipment failures
- 24x7 technical support for all product related issues
- Emergency Recovery (ER) in support of critical, network impacting issues.
- Software maintenance and updates
- Global logistics in support.
- Advanced replacement repair options
- Quality of Service review and reporting
- Rapid response onsite technical assistance / support
- Remote network monitoring and diagnostic services
