Synergy MLA Bronze
Enhanced Support to meet the demanding needs of our customers
Aviat is committed to preventing and minimizing your network downtime, and if it does become impacted, is focused on getting your network back on line quickly with minimal consequences to you or your end users. Our world class support capabilities can bring to bear the right resources to focus on resolving your business critical operational issues.
Our Synergy MLA Bonze offering is the first step in moving the level of support a customer can receive beyond standard warranty level support.
With MLA Synergy Bronze customers will start seeing higher commitments to meet operational targets for technical response, repair and return turnaround, and supporting standards that improve the level of service they are receiving.
If your equipment is out of the warranty period or is not currently supported by a Synergy MLA program, please contact your Aviat representative for more information.
- Supports the demands of customers who want more than standard warranty coverage
- Brings our global capabilities more to bear on our customer’s requirements
- Further simplifies the complexity involved in supporting the networks of today
- Continues to bring a cost effective, proven capability to bear on our customer’s operational and performance requirements
Synergy MLA Bronze services include:
- Factory repair and return for all equipment failures
- 24x7 technical support for all product related issues
- Emergency Recovery (ER) in support of critical, network impacting issues.
- Software maintenance and updates
- Global logistics in support.
