Maintenance and Support
Simplified maintenance and support that addresses your key cost drivers
Aviat’s Maintenance and Support services are designed to offer flexible network support solutions that minimize the risk of downtime, improve network performance and provide you with peace of mind.
Whether you have legacy infrastructure that needs to be supported or you are migrating to IP, Aviat provides a broad range of Support services focused on ensuring you are getting the most from your investment.
Aviat’s comprehensive Synergy MLA (Maintenance Level Agreement) packages provide the highest level of support for your network at the best value.
- Efficient and reliable suite of services to protect a customer’s investment
- Flexible offerings that allow customers to tailor the level of support to their budgetary, operational, or performance level requirements
- Round the clock 7x24x365 support with highly skilled resources located in their region of operations
- A proven track record on a global basis delivering quality services and support to our customers
- Extended Warranty—Extend the basic warranty level support on a hardware or software product when first shipped. Includes technical support, return and repair, and software maintenance.
- Synergy MLA Bronze—Enhanced level of support that expands on the standard warranty to include 7 X 24 Technical support, Advanced Replacement of equipment, and Global Logistics where we pick up the units needing repairs.
- Synergy MLA Silver—Expanded Service offering, above Bronze level, that brings a higher level of commitment on performance and optional services, which represent a more proactive approach to working with a customer’s network.
- Synergy MLA Gold—Our broadest Service offering includes Spares management, Software Support—Premium, Annual Network Performance analysis, etc.
- Per Event Billing—Aviat also offers per event billing options for those customers who only occasionally require support. These services are quoted on either an hourly rate or at a fixed price.
- Online Support Site—All service packages include online access to our total customer care web portal for on-line RMA, technical support, problem status and up to date product technical information and updates. To go to our Online Support Site click here.
Case Study
MTN Nigeria
TRuepoint 6500, spares management keep wireless operator in Africa lead
