Global
North America
Customer Support
Relentless focus on Customer Support—Aviat is by your side
Our No. 1 priority is ensuring the effective performance of your network. Our global Customer Support teams are committed to ensuring your network performs optimally in today’s dynamic, multi-vendor environment. Building on five decades of experience in supporting our customer base, our skilled engineers provide technical support for our customers with confidence and relentless focus on addressing their operational requirements.
Aviat Customer Service Centers are located in every major region of the world. These centers provide Technical Support, Repair Facilities and access to personnel who can proactively manage all aspects of your network maintenance requirements. From the largest cities to the most rural, remote, untapped markets of the world, our Customer Service professionals can handle your network issues and resolve them effectively, minimizing service interruption to you and your end users.
If you require immediate assistance, please click here for a listing of your technical assistance contacts.
- 7x24x365 customer support, with highly skilled resources located in your region of operations
- Leverages Aviat’s proven track record in delivering quality support services globally for nearly 50 years
- Backed by a globally deployed support organization and regionally positioned Repair Facility to meet your demands
- Efficient and reliable suite of services to protect your investment
- Flexible Maintenance Support Plan offerings that allow you to tailor the level of support to your budgetary, operational or performance requirements
- Hardware Return to Factory Repair and Return
- 7x24 Technical Support for product-related issues
- Emergency Recovery in support of critical, network impacting issues
Aviat also offers per-event billing options for those customers who only occasionally require support. These services are quoted per event based on an hourly rate or fixed price.
