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AviatCare

We care about you – our customer. Our portfolio of AviatCare services is focused on ensuring that you get the most from the technology investment made with Aviat Networks. From simply enhancing your standard warranty terms to the full outsourcing of your network operations, AviatCare services can meet your operational goals. With our global capability, broad solution knowledge, and ability to scale on a local basis you will not find a better partner to work with to support your network solution.

Our AviatCare portfolio is made up of four key offerings:

GLOBAL CAPABILITIES WITH LOCAL TOUCH

Not only does Aviat Networks bring a global resource base but we also have access to a large pool of global partners. Partners who have been well trained on our products and can be employed as required supporting you as required. We look at the best combination of local and global capabilities when looking at customer opportunities to ensure you receive the highest quality and value from the solution we put forward. This may involve all Aviat resources or some mix of Aviat Networks and partner resources.

AviatCare Protect & Maintain

With AviatCare Protect we focus on the basics required to protect your investment – Extended and WarrantyPlus (extended) service offerings that go beyond the original warranty that comes with every Aviat Networks solution.

We provide a number of enhanced maintenance services with AviatCare Maintain. These focus on protecting your investment while also ensuring its initial high level of efficiency. The Maintain portfolio adds the proactive services which help you stay ahead of issues and potential network problems by being proactive in our approach to supporting you.

AviatCare Manage

With the Manage portfolio we will take on the operational responsibilities required to manage your network from a day-to-day perspective. This could range from having someone available to come on site and replace a failed unit to the full operational ownership of your network with clearly defined SLA’s in place which must be met.

AviatCare Educate

AviatCare Educate provides a comprehensive suite of training and educational classes that can be custom tailored to meet our customers’ unique networking requirements. These can be conducted at one of our many global training centers, on-line, or on-site at a customer’s preferred.
 

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What our customers say...

"Aviat Networks’ ability to deliver complex logistics support is the mainstay of our operation and maintenance of the Telcel install base. There is no doubt, Aviat is the best of our suppliers at providing this support function."

Fernando Lopez
Analyst of the Transport Network
What Telcel says about Aviat Networks...

Special Event Recovery & Monitoring

Special Events Recovery & Monitoring

Robert Young, Senior Manager Americas TAC/NOC for Aviat Networks, explains how the San Antonio NOC specializes in special event recovery and monitoring. He details how the Aviat Networks NOC team provided support for customers during the 2011 tornado - which was the worst tornado to hit the United States in the past 50 years.