We care about you – our customer. Our portfolio of AviatCare services is focused on ensuring that you get the most from the technology investment made with Aviat Networks. From simply enhancing your standard warranty terms to the full outsourcing of your network operations, AviatCare services can meet your operational goals. With our global capability, broad solution knowledge, and ability to scale on a local basis you will not find a better partner to work with to support your network solution.
Our AviatCare portfolio is made up of four key offerings:
Not only does Aviat Networks bring a global resource base but we also have access to a large pool of global partners. Partners who have been well trained on our products and can be employed as required supporting you as required. We look at the best combination of local and global capabilities when looking at customer opportunities to ensure you receive the highest quality and value from the solution we put forward. This may involve all Aviat resources or some mix of Aviat Networks and partner resources.
AviatCare Protect & Maintain
With AviatCare Protect we focus on the basics required to protect your investment – Extended and WarrantyPlus (extended) service offerings that go beyond the original warranty that comes with every Aviat Networks solution.
We provide a number of enhanced maintenance services with AviatCare Maintain. These focus on protecting your investment while also ensuring its initial high level of efficiency. The Maintain portfolio adds the proactive services which help you stay ahead of issues and potential network problems by being proactive in our approach to supporting you.
With the Manage portfolio we will take on the operational responsibilities required to manage your network from a day-to-day perspective. This could range from having someone available to come on site and replace a failed unit to the full operational ownership of your network with clearly defined SLA’s in place which must be met.
AviatCare Educate provides a comprehensive suite of training and educational classes that can be custom tailored to meet our customers’ unique networking requirements. These can be conducted at one of our many global training centers, on-line, or on-site at a customer’s preferred.